Terms & Conditions
1. Service Agreement
By booking a service through Bhanu Services, you agree to our terms. Services are provided by verified partner professionals within 8km of service center (502032).
2. Pricing & Payments
- All prices are inclusive of service charges unless specified otherwise.
- A platform fee of ₹50 is applicable on every booking.
- Instant bookings incur an additional ₹49 Instant booking fee.
- Cancellation within 2 hours of service may attract a penalty.
- Payments can be made via Cash on Service or online through Razorpay.
3. Cancellation, Reschedule & No-Show Policy
- ✅ Free cancellation or rescheduling up to 2 hours before your scheduled slot.
- 💰 Cancelling within 2 hours of your slot: a non-refundable ₹50 fee applies, and rescheduling is no longer available.
- ⚠️ Cancelling within 30 minutes of your slot, once a partner has already been assigned, is treated as an early no-show and carries a ₹200 fee instead of the standard ₹50 late fee.
- 🚫 If you're unavailable when the partner arrives, they will wait 10 minutes and attempt to contact you. If you remain unreachable after that, a ₹200 no-show fee applies.
- ⏱️ If you show up after that 10-minute window and the service goes ahead, a smaller waiting-time fee of ₹1 per extra minute applies instead of the full no-show fee.
- 💳 Online payment refunds (where applicable) are credited instantly to your in-app wallet rather than the 5–7 business day bank timeline.
4. Scheduled Bookings
"Schedule for Later" bookings can only be made for today or the next 3 days, and require online payment. Cash on Service is available for instant bookings only.
5. Partner Assignment
We assign the nearest available verified partner. Partner details including name, photo, and contact will be shared once assigned. Live tracking is available from partner assignment until arrival.
6. Service Warranty
All services come with a 7-day warranty. If the same issue recurs within 7 days, we provide free re-service.
7. User Responsibilities
- Provide accurate address and contact information.
- Ensure safe access for the service partner.
- Verify OTP before allowing service to begin.
- Rate the service to help us improve.
8. Privacy Policy
We collect location, contact, and booking data solely for service delivery. We do not share personal data with third parties except service partners assigned to your booking.
9. Contact Us
For any disputes or queries, contact us at Support.bhanuservices@gmail.com or call our helpline.
Last updated: August 2026 | Bhanu Services
