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📜 Terms & Conditions
1. Platform Role
This platform only connects customers and service partners for job opportunities. Bhanu Services does not directly provide services.
2. Responsibility
During any job, if any accident, injury, emergency, or loss occurs, it is completely the responsibility of the partner. Bhanu Services platform is not responsible.
3. Damage Policy
If any item, property, or equipment is damaged by the partner, the responsibility lies fully with the partner.
4. Job Cancellation Policy
Weekly Allowance: First 2 cancellations per week are FREE (no penalty).
3rd cancellation onwards: Rs.200 penalty for each cancellation.
The week resets every Monday. Penalties are deducted automatically from your wallet when you cancel after accepting a job.
5. Customer No-Show & Waiting Fee
If you've marked a job as Reached and the customer is unreachable, wait at least 10 minutes and try to contact them before reporting a no-show. Reporting a no-show closes the job and charges the customer a ₹200 fee — ₹100 of that is credited straight to your earnings as compensation for the visit. If the customer instead shows up after the 10-minute mark and the job proceeds, you're paid a smaller ₹1-per-minute waiting fee for the extra time waited, instead of the full no-show compensation. Reporting a no-show falsely may result in the compensation being reversed and action being taken on your account.
6. Agreement
By using this app, you agree to all the above terms and conditions.
7. Commission Policy
A standard commission of 10% is deducted from the total service amount for each completed job. This commission is the platform service fee for providing customers, job management, and support.
8. Platform Charges
Platform fees and advance booking charges are collected separately from customers and are not deducted from partner earnings.
9. Partner Earnings
Partner earnings are calculated as:
Service Amount – Commission + Tip
10. Transparency
All earnings, commissions, and deductions are clearly displayed in the partner dashboard for full transparency.